Expert IBM Maximo Support Available 24/7
There are few things as frustrating as experiencing an issue with a business application such as IBM Maximo and not receiving the support you need when you need it.
Perhaps your production environment is down. Or you do not have the time to go through countless trial and error tests. Maybe your support subscription has expired.
At ITS, we fully understand that pain. That is why we created Maximo 911 Service.
What Is ITS Maximo 911 Service?
ITS Maximo 911 Service is available to provide instant assistance. While a subscription option is available, it is not required for you to receive the immediate support that you need.
Instead of spending hours, days, or weeks trying to figure out what is affecting your Maximo product, our experts are available right away.
Whether your environment is completely down or a nagging issue is causing it to misbehave, our remote control sessions resolve nearly all software-based issues.
If we are unable to identify the problem or resolve the issue, your support session is FREE.
IBM Maximo Level I/II Support Available
When you need IBM Maximo support, you want to know that you can trust the company you are working with. ITS is an IBM Gold Partner and Reseller that is also authorized to provide IBM Level I/II Maximo Support (formerly known as Tiers I/II). ITS also handles escalation of any items to IBM for Level III Support.
Being an IBM authorized support provider allows ITS to directly support clients under the same terms of IBM’s Annual Customer Support Plan (ACSP). In fact, our support exceeds IBM in that we are able to respond quicker.
Under this ITS support model, you are engaged directly with our certified, knowledgeable, and skilled experts Maximo consultants for support. If an issue is encountered that is related to the IBM Maximo application, we escalate the issue to IBM on your behalf.
With this enhanced support offering, you receive immediate and excellent Maximo support for the price of just your annual IBM Maximo maintenance and support fee.