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Some organizations that use the IBM Maximo Enterprise Asset Management system may not have access to the expertise needed to solve technical issues. Their help desk staff may not have the training or depth of knowledge needed to respond to every issue.
ITS provides managed services support for IBM Maximo. We can provide a Maximo help desk, augment a company’s existing help desk, or deliver higher-level support. We provide expert Maximo support whether you need to troubleshoot a small problem or get production back up and running. Customers also have the option to upgrade to 24/7 Maximo support.
As an IBM Gold Business Partner and Reseller, ITS is authorized to provide Level I and Level II Maximo support through Maximo 911. Our team can support clients under the terms of the IBM Annual Customer Support Plan (ACSP). We are able to respond quickly to support requests. ITS can also manage any interactions with IBM if problems escalate to Level III support.
ITS provides both basic help desk resolution and in-depth technical assistance. We can answer any questions about how to use the IBM Maximo system. Our certified experts can also help companies with any problems they are having with the system.
At ITS, we understand that one service plan doesn’t fit all. That’s why we offer three service options.
Choose a time that works for you and schedule support during a planned maintenance window to reduce downtime.
Receive immediate support from our experts whether there is a critical issue with your Maximo environment or the entire system is down.
Purchase a block of time in advance to ensure you have access to our Maximo experts when you need them.
Unlike other types of Maximo support, Maximo 911 from ITS provides immediate and expert support. Our Maximo 911 clients always get access to senior technicians with at least 10 years of experience to help them with questions or problems.
Clients can reach support by calling or through a dedicated email address. As long as we can obtain remote access, ITS can help anyone anywhere.
Our technicians were Maximo clients themselves, so they understand the user experience. When companies choose Maximo 911, they get a business consultant and an IT consultant all in one.
For example, ITS serves as Maximo support for Sonoma-Marin Area Rail Transit (SMART). We are able to give SMART industry-specific Maximo support. Find out more about our work with SMART here.
Take advantage of immediate and customizable IBM Maximo support by signing up for Maximo 911.